You may change your mind and have the right to withdraw from the concluded contract within fourteen (14) calendar days, without providing any explanation for the withdrawal and without additional costs, except for those expressly mentioned in the Law (by way of example, the direct cost of returning the products, etc.). If you decide to withdraw from the order, we will refund the entire amount you paid for the purchase of the products.

Important note: in the event that you withdraw from the order, the products must be returned in the same condition in which you received them, i.e. complete and undamaged, and their packaging must be that which normally accompanies the products and be in excellent condition.

You can make changes to your order at any time during the checkout process. Once it has been submitted and paid for, no further changes can be made. However, you have the right to withdraw in accordance with the terms set out in the Terms & Conditions.

If you have not received an order confirmation email, you can check your order status in your account or contact us and we will check it for you.

When you complete an online order, you will be directed to a page that displays your order summary and the payment and shipping terms. Immediately after completion, we will send you an email confirming that we have successfully received your order request. As soon as we verify the details, we will send you a second email confirming its acceptance. You can also log in to your "Account" and check your recent orders by selecting the "My Orders" section.

Please check carefully that you have entered your card details correctly. For further clarification, you can contact Customer Service by phone at 0731 221 420, Monday to Friday, from 09:30 to 18:00 (excluding holidays).

Yes, you can complete an order as a guest without needing to create an account. Even in this case, we will need to know some of your details in order to process your order, such as your email address and your address, and for this reason, you expressly accept the Terms & Conditions and the Privacy Policy. In any case, the information will be no more than what we need to know where to send your order, and we will have your express consent for this purpose!

Unfortunately, you cannot change the payment method once the order has been completed.

When you place an order, you receive two emails. The first is a confirmation of receipt of the order request, and the second is a shipping confirmation. This second email includes: the purchased products, payment information, delivery method and details, and the tracking number. If, for any reason, you do not receive this email, please check your spam folder. If you cannot find the email and need it, contact contact@thebodyshop.ro and we will do this for you. You can also view the status of your order by accessing "My Orders", which you can find under the "Account" section after you log in.

Our company will inform you of any product unavailability through similar indications displayed in the online store next to the unavailable product. Our company reserves the right to inform you in the event of a product becoming unavailable (after you have placed an order). In this case, you may, by your express declaration, cancel the entire order or consent to the fulfillment of the order based on the available products.

Yes, you can. Simply call the store of your choice, and our specialized staff will provide you with detailed information about the product you are looking for and its availability. Search our store list to find the nearest The Body Shop location.

You can find the "Terms & Conditions" here.

No, our company does not store your card details. If you choose to pay for your order using a card, you will be redirected to our partner bank's website, where you will need to follow the procedure indicated by them. For this reason, our Company expressly declares that it does not process financial data and bears no responsibility in this regard.

Yes, all product prices displayed in our online store include VAT.

You can pay for your orders either via credit cards, such as Visa, MasterCard, Maestro. You can also pay via bank transfer or cash on delivery.

To ensure the best service, we recommend using our online store to place your order via our website, from either a computer or a mobile phone. If you encounter any issues while placing an order through our online store, we will be happy to take your order over the phone. Unfortunately, for phone orders, based on relevant legislation, we cannot accept payments via debit/credit or prepaid cards.

After submitting your order request, an automated email with your order details will be sent to the email address you provided. This automated message is merely a confirmation that your order request has been received and in no way constitutes an acceptance of the order or an agreement to the terms of sale by our company. As soon as our company confirms the availability of the products and the accuracy of the order, we will send you a new email confirming the acceptance and shipment of your order, which includes a tracking number (tracking reference) that you can use to track the order on the website of the courier company we work with.

You can purchase products from our online store and have them delivered anywhere in Romania via the courier company we work with.

The ordered products (subject to availability) are shipped within a maximum of 3 calendar days from the date each order is placed. Products are considered delivered upon handover to the courier.

If you completed your order as a guest and therefore do not have an account, you can track your order once you have received the shipment confirmation email. When you place an order, you receive two emails: the first is confirmation of receipt of your order request, and the second is the shipment confirmation. In this second email, you will find the link you need to track your order on the website of the courier company we work with.

All orders are shipped by our company on the next business day following the confirmation of your order.

If you wish to be informed about your order details and the products you have chosen, you can visit your "Account" and, more specifically, the "My Orders" subsection.

Unfortunately, at this time, we do not have the option to ship your order to different addresses. If you would like to do this, it is best to split it into as many orders as there are destinations you would like your products to reach.

Unfortunately, at this moment, we do not have the option to ship your order on the same day.

To create an "Account" on our website, click on the second icon at the top right of the site (the "little person"). This will take you to "Create an account," where you enter your mandatory details. By creating an Account, you mandatorily accept the Terms & Conditions and the Privacy and Personal Data Protection Policy.

You can change your details at any time by accessing "Account", where you can edit your profile.

If you would like to see the history of all orders you have placed, log in to your "Account", select "My Orders" from the list, and you will have access to any order you wish to view.

Important note: if you have not created an Account and visited our site as a guest, you will need to receive the shipping confirmation email to be able to view your order. We remind you that when you place an order, you receive two emails, and the second one (shipping confirmation) contains the link to track your order on the website of the courier company we work with.

You do not need to have a "The Body Shop" account, as you can browse our website and order as a guest if you prefer. However, by creating an Account, your next order will be easier, as you will only need to enter your email address and password, with the rest of your information, such as your address, already pre-filled.

We take the protection of your personal data very seriously. For full details, you can access our "Privacy Policy" page. Please note that we do not record or store card information other than the basic details required to ship your order. If you are using a computer shared with someone else, it is best to sign out of your account once you have finished shopping by clicking on the Sign Out icon.

From the moment you have chosen to receive emails from us via our Newsletter Service, we will contact you from time to time to inform you about the latest news regarding our products, as well as promotions in our online store and the physical stores in our network. You will also receive reminder emails to complete your purchases, in case you have left products in your cart. Please note that by subscribing to the Newsletter, you have accepted the Terms & Conditions and the Privacy Policy.

Our goal is for all our products to reach you in excellent condition and to fully satisfy your wants and needs. If, for any reason, you are not satisfied with the quality of our products, we would like to know so that we can make improvements where necessary. For this reason, please let us know about your issue here. For more information, please click here.

Within a maximum of 5 business days from the return date, we will refund the value of the returned products via bank transfer to the 24-character RON IBAN account provided by the Client in the return form.

As long as the product packaging has not been opened or damaged, you may return it within 14 days of receiving your order. Returns at "The Body Shop" must be made together with the completed Return Form.

To return a product, please visit our "Return Policy" page.